MITIE, the strategic outsourcing company, has secured the contract to provide front of house services to UniCredit Group, the major financial institution with more than 9,500 branches in 22 countries. 

The contract will run for three years with MITIE managing the reception team at their UK head office in London. As specialists in providing five star front-of-house services, MITIE’s client services team were able to offer bespoke customer service training, a proven track record in delivery and a truly customer focused approach that will enhance the existing service and the customer experience. 

Debra Ward, Managing Director for MITIE's client services business, commented: 

“This is an outstanding contract win and we are delighted to be working with UniCredit. We understand the values of UniCredit along with their passion for their people and clients and we are committed to delivering an exceptional reception service that has the customer at its heart.”

Keith Charouneau, Director of Facilities Management at UniCredit, commented: 

“We were looking to outsource front of house services to a niche provider. Throughout the tender process MITIE Client Services impressed us with their fresh approach, professionalism and transparency. Their innovative staff training model and the importance placed on contingency planning were particularly notable. They fully understood the brief and appreciated the need to incorporate the UniCredit brand and style into their service delivery plans. I have no doubt that we will receive a first class service from MITIE.” 

-ENDS-

For further information, contact: 

David Revis, Marketing and Ecomms Manager, MITIE Group PLC
T: 0203 123 8681 M: 07979 702465, E: david.revis@mitie.com 

Erica Lockhart, Investor, Public & Media Relations Manager, MITIE Group PLC
T: 0203 123 8675 M: 07979 784488 E: erica.lockhart@mitie.com

Notes for editors

What is MITIE?
We’re the strategic outsourcing company. What does that mean in practice? We manage facilities, properties and assets for our clients across the UK and beyond.

We work with our clients in three ways; some take full advantage of our whole range of expertise, others may only need one aspect of what we do:

Strategy and consultancy
+ Facilities and project management
+ Service delivery

Our strategic input can add value at the highest level by helping clients to manage their assets, while our practical management expertise can save customers money and reduce their carbon emissions. We work with a vast number of clients in every industry across both the public and private sectors and deliver the broadest range of services that can be found in one place: from integrated facilities management to engineering maintenance to lifecycle energy management and much more.

There’s a lot more to MITIE than you probably think. We’re a big company with big ambitions – a leading FTSE 250 support services business, with more than 56,000 people, revenues in excess of £1.7bn, and a reputation for being the best.

Visit us at www.mitie.com