MITIE‟s client services business, part of the leading FTSE 250 strategic outsourcing and energy services company, has won the National Training Award in the large company category for the London region. 

Previous winners include the Metropolitan Police, Prêt a Manger, Jaguar Land Rover, Mercedes Benz and De Vere. 

MITIE‟s client services business, specialising in front-of-house services, was selected for its influence in outstanding and exceptional business achievement and organisational development made through training. 

MITIE‟s client services business specialises in managing front-of-house reception, telephony and meeting and event services for a variety of financial, legal and professional companies in the UK. Training is a crucial part of the business, as it forms the basis of the methodology of how it aligns its team members with the culture of its clients. 

The Revolution Academy, a four day training programme, is one of the ways in which training is delivered. The programme is designed to be fully experiential, looking at areas such as personal resilience, team work, vocal impact, international protocol and what makes an exceptional and memorable „five star‟ service. 

Tom Robinson, training manager at MITIE said: “We‟re absolutely over the moon to have been recognised for such a prestigious award. The main aim of our training is to inspire particular behaviours in people – giving our teams the ability to engage on a personal level with their guest, clients and callers. In other words, our unique selling point is who we are, rather than what we do.” 

The award means MITIE‟s client services business will now compete against organisations from across the country for the coveted „best-of-the-best‟ Winner of the Year accolade, held at London‟s ExCeL centre on 5th October. 

-ENDS-

Notes for editors

What is MITIE?
We’re the strategic outsourcing company. What does that mean in practice? We manage facilities, properties and assets for our clients across the UK and beyond.

We work with our clients in three ways; some take full advantage of our whole range of expertise, others may only need one aspect of what we do:

Strategy and consultancy
+ Facilities and project management
+ Service delivery

Our strategic input can add value at the highest level by helping clients to manage their assets, while our practical management expertise can save customers money and reduce their carbon emissions. We work with a vast number of clients in every industry across both the public and private sectors and deliver the broadest range of services that can be found in one place: from integrated facilities management to engineering maintenance to lifecycle energy management and much more.

There’s a lot more to MITIE than you probably think. We’re a big company with big ambitions – a leading FTSE 250 support services business, with more than 61,000 people, revenues in excess of £1.9bn, and a reputation for being the best.

Visit us at www.mitie.com