The tenants of Dacorum Borough Council’s Housing Service are to receive a new and improved repairs service to help maintain their homes, thanks to a new £20m, five-year contract with MITIE.
From Monday (28 January), MITIE will start to provide all of the repairs and maintenance to the Council’s 11,000 homes in Hemel Hempstead, Berkhamsted, Tring and the surrounding villages.
The transformation of the service has already begun with the 70 strong repairs team who have transferred to MITIE and are now operating out of a new purpose-built premises located in Hemel Hempstead. The branch has been fitted out with new IT systems as well as dedicated stores, operated by Travis Perkins, to enable the fast and cost-effective supply of materials required for carrying out repairs. A new fleet of vehicles is also being introduced. These will be fitted with fuel efficient engines and navigation technology to help them optimise their daily routes. This will make them more efficient by reducing both journey times and reducing fuel consumption, helping to make the service greener.
Anyone who requests a repair from now on, can expect to be visited by one of MITIE’s skilled people. They will all be driving vehicles that display a MITIE logo and wearing a uniform with a MITIE logo on. As usual, before allowing anyone into their home, tenants should ask to see an ID card, which will now display both MITIE and Dacorum Borough Council logos.
Margaret Griffiths, the Councillor responsible for Housing at Dacorum Borough Council, commented: “MITIE has been awarded the contract to improve the quality and efficiency of the council’s reactive repairs and voids service for tenants. This is a very important and valued service and with MITIE's help we are sure that it will go from strength to strength.”
Andy Morton, Director of MITIE’s Property Services division, commented: “Our customers will receive a streamlined repairs service and can expect our people to have a ‘can do attitude’ and ‘right first time’ approach for tenants. MITIE’s experience and knowledge in the social housing sector is second to none and we will continue our commitment to improve the service by listening carefully to tenants’ feedback and by being focused on the issues that really make a difference to them.”
Tenants should continue to report any repairs requests in the normal way by calling the 24-hour freephone housing repairs number on 0800 018 6050.
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For further information, contact:
David Revis, Investor Relations and PR Manager, MITIE Group PLC
T: 020 7034 7306, M: 07979 702465, E: david.revis@mitie.co.uk
Donna Fooks-Bale, Communications Manager, MITIE Property Services (UK) Ltd
T: 01454 275880, M: 07920 298127, E: donna.fooks-bale@mitie.co.uk
For general information about the company’s activities please visit:
www.mitiepropertyservices.co.uk
www.mitie.co.uk
Notes for editors:
About MITIE
MITIE is a people business, made up of over 44,000 talented and driven people, all working in one of our key areas of expertise: facilities, property and engineering services.
They bring us passion and we invest in their potential. So when we say that MITIE is a company of world-class people delivering world-class services, we really mean it. The result? 20 years of growth, annual revenues of over £1.2bn, and a reputation for being the very best at what we do.
MITIE installs, manages and maintains, making buildings and their facilities, smarter, greener, safer and better run. We do this for some of the country’s biggest private and public sector organisations, but what’s really different about us, is that we put as much effort into getting the details right for a simple plumbing job as we do to managing an entire office complex.
MITIE is all about having the right people for every job, and the right attitude to getting it done. Simple, really, but it makes all the difference.