8 March 2017
Mitie’s front of house business, Client Services, has won the Customer Focus Award at this year’s UK Customer Satisfaction Awards.
Now in its seventh year, the annual awards celebrate UK customer service achievements across the public, private and voluntary sectors.
Run by The Institute of Customer Service, the awards serve to showcase the organisations that place customer experience at the heart of their business strategy, and build a sustainable culture of customer service within their organisation.
At the glittering award ceremony, held at the Hilton on Park Lane yesterday evening, Mitie collected the Customer Focus Award in the Large Enterprise category. The award was merited for demonstrating a clear customer strategy which places the customer at the heart of its operation, delivered through and underpinned by great employee engagement.
Victoria Gilmour, Director of Client Services, who collected the award, said:
“Mitie Client Services has been providing exceptional, memorable front of house experiences for UK companies for ten years and we truly are passionate about our customers.
“Our business is all about creating a service that matches the needs of our customers; so to be recognised in the UK Customer Satisfaction Awards is amazing! The award recognises every one of our team members who put our customers at the heart of the service they provide.”
Jo Causon, CEO of The Institute of Customer Service, said:
“Customer satisfaction is increasing, but there is no room for complacency as customer demands continuously evolve. The key to success is for organisations to create a seamless experience for their customers, one which provides continuity in an increasingly disrupted world. By focusing on their overall experience, customers will be more likely to remain loyal and make positive recommendations.”
“Those organisations recognised by the Customer Satisfaction Awards have gone above and beyond to achieve outstanding service, and offer a standard for companies and individuals across the UK to aim for over the coming year. I would like to congratulate every one of our winners – and all those who were shortlisted – and commend the excellent experience they are offering to their customers.”
