International support services and construction group Interserve has won a two-year account extension to provide facilities services for East Midlands Trains (EMT), part of Stagecoach Group.
Interserve, which has delivered facilities management services for the group since 2012, will continue to provide cleaning services for seven EMT offices and 13 stations as well as trains, including in-transit cleaning, mobile deep cleaning and turnaround cleaning, until March 2018.
Interserve will work in partnership with EMT to meet key customer-centric targets, ensuring that the environment for passengers continues to meet high standards.
Based in Derby, EMT operates high-speed services to and from London, as well as regional train services in the East Midlands and South Yorkshire.
Kevin Murgatroyd, sector director for transport at Interserve, said:
“Transport is a key area of growth for Interserve, and we’re delighted that East Midlands Trains has decided to renew our partnership. We have a strong presence in the rail industry and our dedicated division has a proven ability to safely and efficiently deliver a wide range of services across the specialist sector.
“We have worked closely with EMT over the last three years to deliver the best possible customer experience. We encourage our employees to behave as an extension of the operator’s teams – continually focusing on the needs of passengers to ensure our standards evolve in line with changing customer needs and increasing passenger numbers.”
Bob Mercer, procurement manager at East Midlands Trains, commented:
“Interserve understands the challenges that we face as a sector and strives to work with us to find solutions. Its approach to delivering an EMT-specific passenger experience is a key differentiator in service delivery.
“The team at Interserve has been a pleasure to work with and we look forward to continuing our relationship with them over the coming years.”
Interserve, which has delivered facilities management services for the group since 2012, will continue to provide cleaning services for seven EMT offices and 13 stations as well as trains, including in-transit cleaning, mobile deep cleaning and turnaround cleaning, until March 2018.
Interserve will work in partnership with EMT to meet key customer-centric targets, ensuring that the environment for passengers continues to meet high standards.
Based in Derby, EMT operates high-speed services to and from London, as well as regional train services in the East Midlands and South Yorkshire.
Kevin Murgatroyd, sector director for transport at Interserve, said:
“Transport is a key area of growth for Interserve, and we’re delighted that East Midlands Trains has decided to renew our partnership. We have a strong presence in the rail industry and our dedicated division has a proven ability to safely and efficiently deliver a wide range of services across the specialist sector.
“We have worked closely with EMT over the last three years to deliver the best possible customer experience. We encourage our employees to behave as an extension of the operator’s teams – continually focusing on the needs of passengers to ensure our standards evolve in line with changing customer needs and increasing passenger numbers.”
Bob Mercer, procurement manager at East Midlands Trains, commented:
“Interserve understands the challenges that we face as a sector and strives to work with us to find solutions. Its approach to delivering an EMT-specific passenger experience is a key differentiator in service delivery.
“The team at Interserve has been a pleasure to work with and we look forward to continuing our relationship with them over the coming years.”